FAQ'S

Compared to traditional cotton wicks, wooden wicks offer a clean burn，a longer-lasting performance, and wider fragrance throw. The wooden wicks also create a beautiful cracking sound when burning. You will feel like sitting next to a bonfire. Black Blaze uses double-ply natural wood wicks sourced from eco-friendly suppliers. We’ve carefully chosen and tested the type of wood. The thickness and width of our wicks are well-designed so that it offers a clean and consistent burning experience.

Black Blaze uses 100% natural soy wax for our scented candle products. Soy wax is a vegetable wax derived from soybean so it’s a natural, renewable resource. Soy wax is an excellent fragrance carrier as it does not require chemical amplifiers. It burns with zero petrol black soot and less smoke, creating a cleaner ambience and less sooty residue, without leaving wax on the sides of the container.

In order to get the best results with our scented candles, we suggest that burn your candle for 30mins to 60 mins during its first burn until the wax has completely melted and the top of the candle has liquified forming a “burning pool”. The “burning pool” formed for your initial burn is important for subsequent candle burnings. The uneven surface may cause Inconsistent burning, flickering flames, and black soots. Unlike the cotton wicks, patience is required for the first burn. Wooden wicks may take up 3-5 seconds more to catch fire than traditional cotton ones.

Keeping the wooden wicks trimmed between 2mm to 4mm helps control the amount of melted wax and prolong the burn time of the candle so that the candle burns more evenly and limits the amount of smoke. Leaving a longer wick means a larger flame, which requires more wax as fuel and can lead to incomplete combustion, making your candle container dirty. Trimming the wooden wicks to a proper length allows you to have a clean burn each time when you burn the candles.

-Don’t leave the candle in a drafty area and keep the candle away from any inflammable material.-Stray breezes cause the candle to burn unevenly and flickering flames, which causes incomplete combustion and black soot. Stay away from vents, fans, open windows, AC units, and any other locations where the flame might be exposed to wind.
-Place candles on a stable, even, and heat-resistant surface so that the heat will not damage your furniture.

It's normal that there would be a small amount of smoke when you just ignite or extinguish the candle. However, you do need to check the places where you place the candle and the lengthen of wicks if a large amount of smoke or soot appears with a flickering flame while burning.Stay away from vents, fans, open windows, AC units, and any other locations where the flame might be exposed to wind.Check the length of the wicks. If the wicks are too long, extinguish the candle and trim the wicks to a proper length of 2mm-4mm. Clean up the candle container and relight the candle after it resolidifies.

We recommend using a candle snuffer to safely extinguish a candle and avoid smoke.
Do not blow the candle out too forcefully and avoid the droplets of wax spray and black soot.

Wooden wicks require a bit of maintenance and patience. It may take up 3-5 seconds more to catch fire than the traditional cotton wicks. Sometimes when wicks are too long, they may not catch fire easily. Trim the wicks properly and have another 1-2 tries will solve the problem.

We recommend burning the candle for at least 30 mins during the first burn to allow an even “ burning pool” to be formed. For subsequent uses, we do not recommend burning the candle for more than 3 hours for a single time.
Do not leave candles burning unattended.
Stop burning the candle when the wax lower than 1cm. For safety concerns, we do not recommend burning the candle all the way down to the bottom to get the very last scent from the remaining wax as the container may become too hot and the wicks may become unstable.

Follow theose steps will help you have a better fragrance experience for the subsequent candle burns..
- Safely extinguish the candle.
- Wait for the wax to cool down.
- Trim the wicks.
- Remove the dirt（burnt residues, matches tips etc.) and clean up the candle container.
- Cover the candle with lids to avoid dust.

Candles should be stored in cool, dry places away from direct sunlight.

Soy wax is sensitive to temperature change. The natural oils separate from the wax and cause 'Sweating' on the surface of the candle，especially in hot weather. However，sweating caused by temperature change does not affect the quality of the candle. You can simply wipe the excess oil off with paper towels or tissue.

Pouring the liquid wax into the containers when making the candles will bring some air into containers. There might be some air bubbles when burning. It will disappear soon after candles burning. This is natural and will not affect the burning quality of the candle.

- Do not leave the burning candle unattended.

- Do not place the candle near curtains and other flammable materials.

- Keep it away from children and animals.

- There is a lot of heat above a burning candle. Do not place candle under shelves.

- Do not move a burning candle.

Similar to our scented candle, we recommend burning the pillar candle for at least 20 mins during the first burn to allow an even “ burning pool” to be formed on the surface to get avoid the “tunneling”.

As our pillar candle made from natural planted was, which has a lower melting point, it is easier to have candle wax drips when burning compared to paraffin candles. However, candle wax dripping is also related to the diameter of the candle. Our wide column candles have fewer candle wax drips and longer burning times.

Compared to paraffin candles and stearin candles, soy wax candles are easier to clean up. You just need to wait until the wax cool and solidified completely and then peel off the excess wax gently.

Just gently push the hard rim of the candle inwards to the burning flame. The rising heat will melt the wax of the tunneling side.

-We recommend placing the pillar candle on the stable and heat-resistant candle holder or candle plate to avoid messy wax drips and reduce the risk of the candle falling.

-When burn 2 or more pillar candles at the same time, ensure there is a 10cm distance between 2 candles so that each candle can have enough space to burn and reduce the risk of the candle falling.

We recommend burning the pillar candle for at least 20 mins during the first burn to allow an even “ burning pool” to be formed. For subsequent uses, we do not recommend burning the candle for more than 2 hours for a single time.

Stop burning the candle when the wax burns lower than 1cm. For safety concerns, we do not recommend burning the candle all the way down to the bottom to get the very last scent from the remaining wax as the container may become too hot and the wicks may become unstable.

Trim the candle wick regularly to keep the wick length between 2mm-4mm. The longer wick may cause black soot and larger flame, resulting in a shorter life of the candle.

No, the color of candle will not change even after burning.Please note that we recommend that all Pillar Candles should be stored in cool, dry places away from direct sunlight.

Yes, the Black Blaze pillar candle range is fragrance-free. No artifices or chemical additives are added for fragrances. This fragrance-free pillar candle range is designed for occasions like dining tables or banquets where smells are strictly required.

As the pillar candle range is all made by hands from pouring to coloring，there would be a slight difference in the color of different batches of products. And also, please be aware that due to the difference in lighting sets, cameras, and screens, the color of the actual candles may vary from the ones displayed in the photos.

-Stay away from air drifts like vents, fans, open windows, AC units. Wind can speed up the burn and lead to incomplete wax combustion, resulting soot and flickering flame.

-Check the length of the wicks. If the wicks are too long, extinguish the candle and trim the wicks to proper length of 2mm-4mm. Clean up the candle container and relight the candle after it resolidifies.

- Do not leave the burning candle unattended
- Do not place the candle near curtains and other flammable materials
- Keep it away from children and animals.
- There is a lot of heat above a burning candle. Do not place candle under shelves.
- Do not move a burning candle.